1. Information We Collect

We may collect personal information from you in various ways, including when you:

• Request a quote or book an appointment through our website.
• Contact us via phone, email, or social media.
• Sign up for our newsletter or promotions.
• Participate in surveys or contests.
• Interact with our social media pages.

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, physical address.
• Vehicle Information: Make, model, year, VIN, description of damage.
• Communication Data: Records of your interactions with us, including inquiries, feedback, and customer service requests.
• Technical Data: IP address, browser type, operating system, referring URLs, and website usage data (e.g., pages visited, time spent on site). This information is collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and manage our services, including car body repair, paint work, dent and scratch removal, roadside assistance, windshield and glass replacement, and insurance claim support.
• Process your requests for quotes and bookings, and communicate estimated repair times.
• Respond to your inquiries and provide customer support.
• Send you promotional offers, newsletters, and updates about our services (with your consent).
• Improve our website, services, and overall customer experience.
• Analyze website usage and trends to understand customer needs and preferences.
• Comply with legal obligations and enforce our terms and conditions.
• Develop and implement referral programs.
  Showcase our team and work (with consent, where applicable).

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as website hosting, payment processing, marketing, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not currently have partnerships with other repair shops that would involve sharing your personal data.

4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights
You have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
• Data Deletion: In certain circumstances, you may request that we delete your personal information.

To exercise these rights, please contact us using the contact information provided below.

6. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cosmo Auto Collision


info@cosmoautocollision.com


+1 437 215 6094